Dear All, I have installed OTRS and slowly getting acquainted with its nice features. Want to know whether there is a provision for deleting users, ( both customer and Agent ) , Queue and System Address. If there is no interface , kindly guide me about the sql's to run on the DB for the removal of the above that will also delete all the dependencies. Also it will be very helpful if some one can tell me about how to restrict the queues ( OR emai id's ) that gets listed in the To field of the Customer Message interface that is used to create New Ticket. ( That is , I don't want to display all the queues OR system emai ids in the New Ticket Creation Page because this causes confusion in the customer users ). Again, congrats to the developers of OTRS for a really good product . Thanking you, Kannan. Yahoo! India Matrimony: Find your partner online.Post your profile.