I got OTRS going just before a long holiday weekend. I'd logged in as root@localhost with a password of "root", just as the docs say. I edited a copy of my Config.pm file to use LDAP and had no problems with the new functionality. When I returned to work this morning, the session had expired and I was no longer able to log in. I perused the maillist archives and I reset the admin password using perl's crypt command, pasting it into the password field of the OTRS service account. Then I swapped out my modified LDAP-enabled Config.pm file for a virgin Config.pm and I was able to log in as root@localhost. QUESTION 1: If authentication is set to LDAP, can I still authenticate to the local database for the system account? Now I'm experiencing another problem: I cannot make a MySQL database connection from the login web page. This is strange because I didn't modify the OTRS entry in to MySQL users table or any of the scripts. The original 'otrs' user password in MySQL was: *600ADED1E606A22C05804C307665D5782097D3B2 I reset the 'otrs' database password: 1. Used bin/CryptPassword.pl with a password of 'otrs' 2. Pasted the result, '09b8d8c8, into the otrs password field in MySQL 3. Setup entry in Config.pm to: $Self->{DatabasePw} = 'otrs'; I have noticed that the password that I generated is very short compared to the default password and I still cannot connect to the database. Running bin/CheckDB.pl results in this: DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm line 191 ERROR: OTRS-CheckDB-10 Perl: 5.8.5 OS: linux Time: Mon Nov 28 17:20:33 2005 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (551): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: /opt/otrs/bin/CheckDB.pl (v1.12) Line: 47 No database connect! The error displayed when attempting to connect with the OTRS web page is more verbose: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Nov 28 17:35:03 2005 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (469): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 Module: (eval) (v1.80) Line: 202 Module: ModPerl::RegistryCooker::run (v1.80) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 QUESTION 2: Does this still look like a simple authentication error or is there a clue here of another problem? TIA, --Richard Austin, Texas