Hi Marco,
You have to activate the "Agent Notification" from "Notification Management".
Navigation path:
Admin->Ticket Settings->Notifications(Event)
Best Regards,
Sujeeva Tissaarachchi
--------------------------------------------
On Wed, 19/11/14, Marco Borsani wrote:
Subject: [otrs] R: OTRS: Agent Notifications
To: "User questions and discussions about OTRS."
Received: Wednesday, 19 November, 2014, 7:42 PM
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Do you mean that all the Agent
Notifications arrive only to the ticket owner when it is
locked but to all agents in the
queue if the ticke t is unlocked ?
Same behaviour for the other cases
(not only for the note add) ?
Da: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
Per conto di Gerald Young
Inviato: martedì 18 novembre 2014 18:08
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] OTRS: Agent
Notifications
Notes attached to tickets
will notify the owner of the ticket if locked.
On Tue, Nov 18, 2014 at
11:30 AM, Marco Borsani
wrote:
Hi all
I am newbie in OTRS,
I don’t find a solution to send an email to the queue
agents when one of them add
a note to a ticket.
I supposed “Agent
Notifications” should do this, but nothing
arrive.
How can I do it
?
Regards
Marco
Borsani
Technical Delivery
Manager
Datacenter Division
L.S. Advanced Software
Srl
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