Le 15 juin 2012 à 15:58, Martin Gruner a écrit :

Hi Bernard,

just use TicketGet(...., DynamicFields => 1); and you will get all fields on the result hash.

Regards, mg

In fact I have made a call with DynamicFields => 1

but the problem is that I get the name of the field but not the value

small piece of code :

my %Ticket = $Self->{TicketObject}->TicketGet(

TicketID => $Param{TicketID},

UserID => 1,

DynamicFields => 1, # To get DynamicFields in Ticket map

);

return 1 if !%Ticket;

while( my ($k,$v) = each(%Ticket) ) {

$Self->{LogObject}->Log( Priority => 'info', Message => "key=$k value=$v" );

}

$Self->{LogObject}->Log( Priority => 'info', Message => "End of my own module" );

gives :

[Fri Jun 15 17:48:19 2012][Info][Kernel::System::Ticket::Event::EventModuleIsCompanyTicket::Run] key=CreateTimeUnix value=1339775299

[Fri Jun 15 17:48:19 2012][Info][Kernel::System::Ticket::Event::EventModuleIsCompanyTicket::Run] key=SLAID value=

[Fri Jun 15 17:48:19 2012][Info][Kernel::System::Ticket::Event::EventModuleIsCompanyTicket::Run] key=CustomerUserID value=bchambonascustomer

[Fri Jun 15 17:48:19 2012][Info][Kernel::System::Ticket::Event::EventModuleIsCompanyTicket::Run] key=DynamicField_IsCompanyTicket value=

[Fri Jun 15 17:48:19 2012][Info][Kernel::System::Ticket::Event::EventModuleIsCompanyTicket::Run] End of my own module

I also have other problem with events

I can fire an event with 'TicketCreate' (as in my previous example)

but I CAN'T fire anything when moving Ticket between queue. I have tried several EventName (see below), without result

<ConfigItem Name="Ticket::EventModulePost###EventModuleIsCompanyTicket" Required="0" Valid="1">

<Description Translatable="1">To set a ticket as private ...</Description>

<Group>Ticket</Group>

<SubGroup>Core::Ticket</SubGroup>

<Setting>

<Hash>

<Item Key="Module">Kernel::System::Ticket::Event::EventModuleIsCompanyTicket</Item>

<Item Key="Event">TicketQueueUpdate|TicketMoveTicket|MoveTicket</Item>

<Item Key="new">open</Item>

</Hash>

</Setting>

</ConfigItem>

however , with notification (sending email for ex) 'TicketQueueUpdate' seems to work

hoping better for next week...

Best regards

---------------
Bernard CHAMBON
IN2P3 / CNRS
04 72 69 42 18