Re: [otrs] Pb with old mail

Yes kindly delete this. Skickat från min Samsung-enhet -------- Originalmeddelande -------- Från: Gerald Young Datum: 09-03-2015 14:39 (GMT+01:00) Till: "User questions and discussions about OTRS." Rubrik: Re: [otrs] Pb with old mail

*Got a packet bigger than 'max_allowed_packet' bytes* adjust in mysql config and restart mysql.

Summary: attachment too big. On Mon, Mar 9, 2015 at 3:50 AM, claude wrote:

Hi,

Everyday I have error :

*Can't process email with MessageID <<20130416095744.F1FEC12D8003@xxxxxxx.xxxx.xx> <20130416095744.F1FEC12D8003@xxxxxxx.xxxx.xx>>! Please create a bug report with this email (From: MAILER-DAEMON@mx1.ovh.net , Located under var/spool/problem-email*) on http://bugs.otrs.org/ http://bugs.otrs.org/!, Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_in_reply_to, a_references, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?)'*

This message refers to a old deleted ticket. In *var/spool/problem-email* I have two files named

*"problem-emailxxxx". *Can I delete this files and does this action solves this problem ?

Thanks and regards.

Claude

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