I think the problem is that there is a module which verifies the email address given (field) to a new user and if it is not found (the system could not resolve the server : gmail.com for nacerd@gmail.com ) an error message is displayed saying that the email given is invalid. For your information I am installing the system in local with windows XP (virtual machine) connected to the internet. In other such applications I did modify a config file by changing the dns which is usally (localhost).

On Dec 4, 2007 4:30 PM, Tahar <tahar_ba@yahoo.fr> wrote:

Hi,

Do you mean something with MX, this can happen when you activate mx checking, disable mx checking from the framework system management and try again to add a user, it will work.

I already had this problem.

Derradji Nacer <nacerd@gmail.com> a écrit :

Hi All,

I got a problem when adding a new user. An unknown error message saying that there was a problem with the DNS Server is displayed (DNS server can not be found or something like that).

Your help will be really appreciated

Regards
--
Derradji NACER
Information Technology
First Calgary Petroleums Ltd.
0044 1224 34 2488 / 2489
00213 2973 9534 / 9537
Fax: 00213 2973 9407
mob.: 00213 7279 0122
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/