18 Jun
2012
18 Jun
'12
5:23 p.m.
On 2012-06-18 11:36, Hussein E. Hijazi wrote:
Hi
Is it possible for enabling CC’ing when a customer creates a ticket? Sometimes folks are making a ticket and they want other people to know that.
You mean in the customer interface? We asked OTRS and they were asking a huge amount to develop this feature.