No, it&#39;s not stupid. A ticket won&#39;t change from &quot;New&quot; (by default) forever. ... unless ... the ticket has been replied to or some other action (adding a note? or closing it) that would update the ticket besides &quot;only&quot; being locked. The idea being that a ticket that&#39;s sitting as &quot;New&quot; is one that isn&#39;t being worked on, yet. <div>
<br></div><div>Another way to change the ticket state from New is by Generic Agent.</div><div><br><br><div class="gmail_quote">On Tue, Dec 21, 2010 at 6:35 PM, Clayton Doty <span dir="ltr">&lt;<a href="mailto:ckdoty01@gmail.com">ckdoty01@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Ok i know this is a stupid question but I for some reason can not get a ticket to change from the new state?<div><br></div>
<div>Ticket are generated by a PostMaster Mail Account.</div><div><br></div><div>Any help please.</div>
<div><br></div><div>Clay<br>
</div>
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