Thanks.

But is it possible to apply Ticket ACL’s to hide a ticket from an agent based on FreeText

Best Regards,

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of yevgeniy.kolesnyk@obi.ua
Sent: Tuesday, June 09, 2009 5:27 PM
To: otrs@otrs.org
Subject: Re: [otrs] Reg: Restrictions in queue views

as I see you need 2D queue :) Maybe subqueue will help you... It means one category include two locations subqueue.

lokesh.ks@cgi.com

Sent by: otrs-bounces@otrs.org

09.06.2009 14:03

Please respond to
otrs@otrs.org

To	otrs@otrs.org
cc
Subject	[otrs] Reg: Restrictions in queue views

Hi All,

Is it possible to restrict the tickets viewed by agents in specific queues based on the specific parameters like in our case LOCATION.  We require this setup, since we have offices in multiple locations and for some queues for e.g. “facility maintenance” we do not want an agent responsible for location A to see the tickets for location B.

The only possibility that I am seeing is that we need to create separate queues for each location but this will clutter the queues and there will be more than one queue for a single category.

Any help is appreciated.

Thanks,
Lokesh
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