Re: [otrs] Setup generic Agent to delete tickets with big attachments

Hi Danie, Danie schrieb:

Hi ,

I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else?

I've written a GenericAgent module to extend the features of the GenericAgent => see attachments within http://lists.otrs.org/pipermail/otrs-de/2006-May/006138.html You could edit my module. Instead of examine the ticket-history (as I do), you can examine the attachment-sizes within the ticket-articles. See http://dev.otrs.org/ Kernel::System::Ticket::Article with all the attachment-functions for some guidance.

TIA Daniel

Bye, Alex