29 Apr
2009
29 Apr
'09
4:25 p.m.
Our OTRS system is sending two survey invites for each tkt close. The emails are different in that the automatically generated key for the survey is different in each message but they both refer to the same tkt when you look at the survey stats. Any ideas? I have removed and reinstalled the survey module recently in an attempt to resolve the issue. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086