-----Original Message-----
From:
otrs-bounces@otrs.org <
otrs-bounces@otrs.org>
To: User questions and discussions about OTRS. <
otrs@otrs.org>
Sent: Mon Nov 23 19:58:50 2009
Subject: [otrs] only 250 customers shown
Hi list,
This topic has been already discussed but unfortunately I haven't been able to solve it. I tried what is said in
http://www.mail-archive.com/otrs@otrs.org/msg18806.html and
http://www.mail-archive.com/otrs@otrs.org/msg25190.html without success.
We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 customers, both AdminCustomerUser and AdminCustomerUserService only show 250 customers. As explained in
http://doc.otrs.org/2.4/en/html/x1764.html the answer seems to lay on the CustomerUserSearchListLimit parameter but our working LDAP configuration looks a little different so I don't know where to place that parameter
Here is our LDAP config for customers:
#Enable LDAP authentication for Customers / UserS
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=COMPANY,DC=DOMAIN,DC=COM';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
Keeping this syntax, how should I set CustomerUserSearchListLimit?
Thanks a lot!
Leonardo Certuche