I concur and am getting this too. Basically none of the "replacement
variables" listed in the setup screen for this work. I submitted a bug
report about it for 2.0b2, and am not sure what is and is not supposed to
work, since some of the messages coming from OTRS are replacing those
variables correctly...
Kind Regards,
Rick
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Rick Cogley (rick.cogley@esolia.co.jp)
Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475
(Outside Japan, remove leading zero-+81-3-5940-6880)
English: www.esolia.com http://www.esolia.com/ | Japanese:
www.esolia.co.jp http://www.esolia.co.jp/
Bilingual IT solutions and management firm-eSolia.
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________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marcus Hopwood
Sent: Thursday, June 30, 2005 8:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs]
I want to include the Ticket Number in an Auto Response. The useable options shows
as the way to do this however
when
shouldn't this be just