Hello Mailinglist,

I would like to add the name of the agent which is working on a Ticket, to the Dasboard. I thought that when I change this

<a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID= $QData{"TicketID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;"onmouseout="window.status='';">
<div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div> </a>
</td>

to

<a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID= $QData{"TicketID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;"onmouseout="window.status='';">
<div title="$QData{"LoginID"}">$QData{"LoginID","15"}</div> </a>
</td>

or

<a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID= $QData{"TicketID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;"onmouseout="window.status='';">
<div title="$QData{"AgentID"}">$QData{"AgentID","15"}</div> </a>
</td>


in the AgentDashboardTicketGeneric.dtl, that I would be able to the the Loginname / Agent Name of the supporter which is assignet to a ticket. But this dows not Work.

The other question is, if there is a list of commends / actions which prefix can be used in the dtl files?!


Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

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Amtsgericht Düsseldorf, HRB 34489