Hi Mike,
This works
great and we can easily live with this for the time being, thanks!
When I
find some more time (but where do you find that… J ), I will look further into this as I would rather not show
all the other Admin functions while they are not available. But for now, this
is fine.
Tom.
-----Original
Message-----
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]On Behalf Of Seigafuse,
Mike
Sent: donderdag 18 december 2003
19:49
To: User questions and discussions
about OTRS.
Subject: RE: [otrs] Create
customer in Phone View
I added the following to the AgentNavigationBar.dtl
(for standard theme - you may need to do something slightly different for the
lite theme):
<td valign="top" align="center"
class="nav"><a href="$Env{"Baselink"}Action=Admi
nCustomerUser" onmouseover="window.status='$Text{"CustomerUserAdmin"}';
return t
rue;" onmouseout="window.status='';"
class="navitem"><img border="0" src="$Env{"
Images"}admin.png"
alt="$Text{"CustomerUserAdmin"}"><br>$Text{"CustomerUserAdmin
"}</a></td>
I also added this line to Config.pm:
$Self->{'Module::Permission'}->{'AdminCustomerUser'}
= 'cuadmin';
And added a group called cuadmin from the admin pages
and used the Users to Groups settings to
manage which agents can manage customer users.
Not quite the same as managing customer
users directly within the PhoneView,
but at least you don’t have to go to the trouble of doing it from the customer
interface – it works for us,
hope it helps.
Mike
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Tom Hesp
Sent: Thursday, December 18, 2003 1:46 PM
To: otrs@otrs.org
Subject: [otrs] Create customer in Phone View
Hi all,
Is there a possibility to create a new customer from
within the Phone View?
I have a sort of helpdesk situation here where a
customer can call to report
a problem. If this customer has never called before
the helpdesk person
needs to create a new customer entry. It would be a
lot easier to do this
from within the Phone View right away instead of going
to the Customer
interface and doing it from there. I had a thorough
look through the code
but until now I have not been able to find it. Am I
missing something or do
I need to build this myself?
Thanks for your time.
Kind regards,
Tom Hesp
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