Hi All,<br><br>I am facing a 2 problems on  our OTRS system.<br><br>1) When I am changing the configuration for <a name="multi-customer-ids-ldap">Customer with multiple IDs  in Config.pm I am not able to search the Customer User Management.While the functionality for Customer with multiple Ids is working fine.<br>
<br>2)  I am not able to get the Ticket Number in Auto-reply text. I am using following content for the auto reply and using &lt;OTRS_TICKET_*&gt; for getting the ticket <br><br><b><span style="color: rgb(0, 0, 0);">Dear </span>&lt;OTRS_CUSTOMER_REALNAME&gt;<span style="color: rgb(0, 0, 0);">,</span><br style="color: rgb(0, 0, 0);">
<br style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Thank you for contacting us. Your issue regarding </span><u><strong>&lt;OTRS_CUSTOMER_SUBJECT[20]&gt;</strong>                         </u><span style="color: rgb(0, 0, 0);"> has been registered and will be processed shortly. We have assigned a</span> ticket <u><strong>&lt;OTRS_TICKET_*&gt;</strong></u><span style="color: rgb(0, 0, 0);">
for this issue. Please include this ticket no. in all your further
communications with us related to this issue. Would request you not to
change the subject line while replying by e-mail. You will also receive
a detailed update of resolution progress upon this ticket with in next
4hrs.</span></b>

<br><br>I am using windows 2003 server Enterprise Edition. <br><br></a>-- <br>Regards,<br>Sourabh Sarwate<br><br><br>