I've never had chance to investigate about that option that would be helpful.
 
To reduce the number of email<->queue I've setup some aliases for the same mail address.
I setup a single pop3 account and then used the generic agent to move the messages from the main queue where everything's dropped once downloaded to the correct queue.
It takes a little longer to drop the ticket in the right queue as the postmaster and the genericAgent script are run in two separated cron job and You'd need to fine tune the two crons executions schedule.
 
I've been able now to maintain ~50 queues with less mail addresses
Ciao
AleX
 

Alessio Tosi
Sistemi Informativi
Tel. +39 0290026.812
Mob. +39 3486024492
OKI Systems (Italia) S.p.A.
via Milano 11
20084 Lacchiarella MI - Italy

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Eric Murphy
Sent: Tuesday, September 30, 2008 3:32 PM
To: otrs@otrs.org
Subject: [otrs] Dispatching by "to:" field

This may be a stupid question, but in the POP3 account management section, there’s an option for “Dispatching by email To: field”. What does this do? Every time I’ve selected it, tickets don’t seem to show up anywhere, so I’ve been setting everything to dispatch by selected queue. It’s a bit annoying, however, to have to create a new pop3 account for each queue. Am I missing something?

 

Thanks in advance!

 

 

 

Eric Murphy

LTI Information Technology