I just recently set up a filter for this. It looks in the body for the email address and then it markes the From with this address. Barry Keyles -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: Friday, September 21, 2007 5:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases. Nils Breunese.