niklas.johansson@knowit.se wrote :
We are looking at possibilities to setup Services with OTRS and also associate one service with a fixed fee. This is a requirements from our customer and we need to find a way to do this.
What I believe is the right way of doing it is to add a freetext field named something like "Fee" which you have to fill in when you create a new "Service".
I have tried to figure out how to do this but can't find any good instructions. Could anyone provide me with the steps for how to do this and perhaps point to the sources where I can read about it.
Hi Niklas, for an explanation of the freetext fields you can try this link : http://forums.otrs.org/viewtopic.php?f=62&t=6512 You can also consider to use the TimeAccounting module for your fees, but I have no experience with it. Regards Alexander -- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123