2004-11-04, cs keltezéssel 21:08-kor Robert Kehl ezt írta:
Czakó Krisztián schrieb:
That moves it to an other queue. As I can see, the "deleted" state (can be set via bulaction) is an other thing.
Ime, this state does nothing at current, even if it exists, sorry. You will have to use a GenericAgent job to delete the tickets. That's why they're moved to another queue - on which the agents should not have 'rw' access, btw.
I see. But what happens to the tickets with state deleted? I can't see them on the agent interface.
Another problem with the bulkaction that it locks all selected tickets before the action, and I will have several delated state locked tickets after the action, so I have to unlock one by one... :( How can I unlock tickets in bulkaction? Search the archives of the lat days, please.
Sorry, I've somehow missed that thread :( But searching the archive is a great thing :) Regards, Slapic