
26 Jul
2011
26 Jul
'11
12:06 p.m.
Hi, We have a queue with auto-reply enabled for all new tickets towards this queue. Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ? I want to avoid that I have to create a separate queue without autoreply because in that case I have to give this customer a different e-mail address. Regards Luc