Hi

I have the following four types of tickets which I need to be able to view within the same screen.

1.            Open and locked by 1^st line support (see locked tickets)
Email generated, action taken but not yet closed ticket

2              New and locked by 1^st Line support (see locked tickets)
Email generated  ticket, locked by help

3              New and unlocked          (visible in queue view as this shows all unlocked tickets)
Untouched ticket

4              Open and unlocked        (visible in queue view as this shows all unlocked tickets)
                Ticket generated by 1^st Line support emailing out

Ticket types 1 + 2 can be seen together
Ticket types 3 + 4 can be seen together
But I need to be able to see them all

Does anyone know if this is possible

Thanks

Dave