I'm running 2.2.4 on a Windows 2003 Virtual Machine with 1GB of ram (phys. Hw is dual 2GHz quad-core running 35 other machines), with MySQL and Apache in more or less default install configurations.
(manually installed, not the otrs installer)
The database is approx. 2GB in size.
I'm seeing the same average response times.
One thing i've noticed, is that if you have a lot of open tickets in your queues, response times will be slower.
But if logging on as a user without access to those queues, they seem to be OK.
A few times, i've seen 3-4000 open tickets in a queue, and that was a killer.
--
/Sune
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost
Sent: 16. juni 2008 10:34
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS is slow
Hi Lars,
Thanks for your reply, it's good to have experience from another OTRS user.
Maybe you're true and I'm asking too many of OTRS as 1 to 2 seconds are the minimum response time we have and so are having also slowest response time, but so I'm wondering then why the First improvement that appear in announcement for OTRS 2.3.0beta1 is Performance :
http://lists.otrs.org/pipermail/announce/2008/000093.html ?
I would be very interested in having other OTRS users return of experience concerning this subject.
Thks.
Laurent MINOST
Lars Jørgensen a écrit :
> Hi Laurent,
>
> You state that response times of 1 to 2 seconds for a page load are "by far too slow".
>
> We are running three OTRS installations here, one of them on quite
> powerful hardware, and I see the same response times on all our
> installations. I think these are normal response times for OTRS. If 1
> second is "by far too slow" maybe you should cut back on the coffee
> :-)
>
> What are other people experiencing?
>
>
> --
> Lars
>
>> -----Original Message-----
>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
>> Of Laurent Minost
>> Sent: Thursday, June 12, 2008 2:15 PM
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] OTRS is slow
>>
>> Hi Brett,
>>
>> First, thanks for your answer.
>>
>> We're already using mod_perl (mod_perl-2.0.2-6.3.el5) and I prefer
>> not imagine what it could be without it as I found OTRS slow with
>> mod_perl enabled :)
>>
>> BR,
>>
>> Laurent
>>
>>
>> Brett Davis a écrit :
>>> Hi Laurent,
>>>
>>> On Mon, Jun 2, 2008 at 5:55 PM, Lars Jørgensen
>> <ITLJ@gyldendal.dk> wrote:
>>> Hi
>>>
>>> I was browsing through the OTRS documentation and way down
>> in chapter 21 it says "Of course you should use mod_perl 2.0". That's
>> all and that's probably why I didn't enable it before now.
>>> I found /opt/otrs/README.webserver which had a little more
>> info, and I decided to try and install mod_perl.
>>> That thing is FAST! Before OTRS was always a bit on the
>> slow side, now it performs very quickly.
>>> Maybe everybody on this list already knows about mod_perl
>> and in that case I'm sorry about this mail. But if you don't know
>> about it, you should definitely check it out. It ought to at least be
>> mentioned in the installation section of the manual.
>>>
>>> --
>>> Lars
>>>
>>> I haven't checked it out myself but it might be worth some research.
>>>
>>> Brett
>>>
>>> -----Original Message-----
>>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
>> On Behalf Of Laurent Minost
>>> Sent: Tuesday, June 10, 2008 2:58 AM
>>> To: User questions and discussions about OTRS.org
>>> Subject: [otrs] OTRS is slow
>>>
>>> Hi,
>>>
>>> We are using OTRS 2.2.5 with a MySQL Backend with 4GB of
>> RAM and Xeon
>>> 3.06 GHz CPU.
>>> Linux Distribution is the latest CentOS 5.1 with kernel
>>> 2.6.18-53.1.21.el5 #1 SMP.
>>> OTRS is running on Apache httpd-2.2.3-11.el5_1.centos.3 with
>>> mod_perl-2.0.2-6.3.el5 and perl-5.8.8-10.el5_0.2 and is
>> having about ~
>>> 4000 tickets in database with 300 customer companies and about 700
>>> customers.
>>>
>>> Apache and MySQL were tuned the best I can to improve general
>>> performance and response time.
>>>
>>> With all these software and hardware related things, OTRS
>> is by far too
>>> slow, overall navigation on the Agent AND Customer
>> interface is slow (
>>> response times of about 1 to 2 seconds for paged display).
>>> At this moment, I have no clue/idea about how to make it
>> faster, I would
>>> like to try some sort of debugging with tool like Fred but
>> didn't find
>>> any documentation how to implement it and makes it work ?
>>> By the way, I tried to disculpt some of the component by doing some
>>> tests with other software : Apache and MySQL does not seem to be the
>>> problem as other PHP applications running on the same
>> server are running
>>> fast and smoothly.
>>>
>>> If anyone is having some ideas or advises on how to debug/find a
>>> solution to this problem, I will be glad to read your
>> answers and share
>>> OTRS experience with any of you.
>>>
>>> ./otrs.checkModules
>>> CGI ... ok
>>> Date::Pcalc ... ok
>>> Date::Format ... ok
>>> DBI ... ok
>>> DBD::mysql ... ok
>>> Digest::MD5 ... ok
>>> Crypt::PasswdMD5 ... ok
>>> LWP::UserAgent ... ok
>>> IO::Scalar ... ok
>>> IO::Wrap ... ok
>>> MIME::Base64 ... ok
>>> MIME::Tools ... ok
>>> Mail::Internet ... ok
>>> Net::DNS ... ok
>>> Net::POP3 ... ok
>>> Net::LDAP ... ok
>>> Net::SMTP ... ok
>>> Authen::SASL ... ok
>>> GD ... ok
>>> GD::Text ... ok
>>> GD::Graph ... ok
>>> GD::Graph::lines ... ok
>>> GD::Text::Align ... ok
>>> XML::Parser ... ok
>>> PDF::API2 ... ok
>>> Compress::Zlib ... ok
>>>
>>> Thks by advance.
>>>
>>> Best regards
>>>
>>> Laurent MINOST
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