Sry, my agents are confused.. ignore this :) --- Mvh, Patrik Forsberg Dataphone
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Patrik Forsberg Sent: Tuesday, May 12, 2009 5:12 PM To: otrs@otrs.org Subject: [otrs] Unwanted unlock of tikcet ?
When an agent searches for a ticket and opens a ticket that is currently "soved" aka. locked it seem to unlock the ticket and open it again ?
This is.. unwanted but I can't figure out how to disable this feature ?
--- Patrik Forsberg
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