[otrs] Problem showing customer Info

16 Aug 2005

      Hi,

 I have a problem in showing customer information. For the same amount of info on two distinct users, the output is somehow different:

Example 1:

Customer Info: 
Saudacao : Eng.
Nome : Duarte Manuel Cardoso Farinha Cordeiro
Telefone: XXXXXXX
Organica: CML/DMSC/DMAGI/DTAS/HELPDESK
Local: Campo Grande, 25
Cargo: Coordenador Serviço Helpdesk
Email: Duarte.cordeiro@XXXXX
Login: duarte.cordeiro

Example 2:

Customer Info: 
Saudacao : Sra.
Nome : Maria Paula Valente Monge Vitorino
Telefone: XXXXXXX
Email: paula.vitorino@XXXXXXX
Login: paula.vitorino

Customer Maria, also has "Organica" and "Local" but they never show up in this user. I can only see this info on AdminCustomerUser Form. This happens to many many users, but not all. Any idea where to start looking ?

Thanks in advance,

 Duarte Cordeiro

Config:

        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
            [ 'UserSalutation', 'Saudacao ', 'salutation',  1, 0, 'var', '', 0 ],
            [ 'UserFirstname',  'Nome Proprio',  'first_name',  0, 1, 'var', '', 0 ],
            [ 'UserLastname',   'Apelido',   'last_name',   0, 1, 'var', '', 0 ],
            [ 'UserMiddlenames', 'Nome ', 'middle_names', 1, 1, 'var', '', 0],
            [ 'UserMobile', 'Telefone', 'mobile', 1, 0, 'var', '',0 ],
            [ 'UserFullOrganica', 'Organica', 'organica_text', 1, 0, 'var','',1 ],
            [ 'UserLocal', 'Local', 'local', 0, 1, 'int','',0 ],
            [ 'UserFullLocal', 'Local', 'local_text', 1, 0, 'var','',1 ],
            [ 'UserCargo', 'Cargo', 'cargo', 1, 0, 'var', '', 0],
            [ 'UserOrganica', 'Organica', 'organica', 0, 1, 'int','',0 ],
            [ 'UserEmail',      'Email', 'email',           1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
            [ 'UserLogin',      'Login',   'login',       1, 1, 'var', '', 0 ],
            [ 'UserAD', 'LoginAD', 'login_ad', 1, 0, 'var','',0 ],
            [ 'UserPassword',   'Password',   'pw',          0, 1, 'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
            [ 'UserSapLogin', 'Saplogin', 'sap_login', 1, 0, 'var' ,'',0],
            [ 'UserComputerName', 'Computername', 'computer_name', 1, 0, 'var','',0 ],
            [ 'UserComment',     'Comment',   'comments',    1, 0, 'var', '', 0 ],
            [ 'ValidID',         'Valid',     'valid_id',    0, 1, 'int', '', 0 ],
        ],
        # default selections
        Selections => {
            UserSalutation => {
                'Sr.' => 'Sr.',
                'Sra.' => 'Sra.',
                'Dr.' => 'Dr.',
                'Dra.' => 'Dra.',
                'Eng.' => 'Eng.',
                'Arq.' => 'Arq.',
            },
        },
    };