15 Nov
2007
15 Nov
'07
2:04 p.m.
Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent notification of new tickets. If I open a phone or email request, a mail is sent to all the agents, but if a customer opens a request from the customer.pl web page the email is not sent. Unfortunately, in this way we have to continuously check the main page to see if there are new requests. Is it possible to enable the notification also for that kind of tickets? I tried searching something on Google, but didn't find anything. Thanks for your help, Cristiano Marchettini -- A Bus-station is where the bus stops. A Train-station is where the train stops. On my desk I have a Work-station...