Hi Guys, Sorry to be pretty much spamming everyone with questions, but these are the last two for a while, I promise!! The first problem is with the autoresponders. This is the script that runs to receive e-mail: fetchmail -f /opt/otrs/.fetchmailrc -B 1 cat /var/spool/mail/otrs | ./PostMaster.pl rm /var/spool/mail/otrs The Fetchmail command is limited to one because if I received all the blanks, when PostMaster.pl grabs them, only one e-amil makes it into OTRS. This is obviously not a good thing. For the time being I can handle that, but as we get busier, I may need to look into a way to repair this problem. Once PostMaster.pl has added them to OTRS, I would expect that the auto-reply set to the queue for that e-mail address to be sent. It doesn't seem to be sending at all. Is this because OTRS is not receiving from a POP3 account? Can this be changed or am I going to be unable to do this? I'm sure someone must have solved this before, so I thought I'd ask. The second question is that when I try and add teh following lines to Kernel/Config.pl, it stops loading the reply page (I get a 500 error). If I remove the lines, it works fine again. The reason I want to change it is I want to use the MS style replace, rather than the Unix style reply. # ms_style $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; I have put the code in exactly as it appears in the docs but it always gives me the same problem. Should I be doing someone else as well? Thanks in Advance ~Chris