Did you make sure the queue is marked as ‘My Queue’ in preferences?

Greez

d

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Aysel Pamuk
Gesendet: Montag, 5. Januar 2009 09:06
An: otrs@otrs.org
Betreff: [otrs] Agent Notification

Hello,

I cannot receive any  agent notification e-mail when a new ticket is created in one of the agent’s queues.

I have upgraded OTRS to 2.3.3.

 Also I set

Preferences->New Ticket Notification to  YES.

I searched for the otrs archive and found the bug 977 :

http://bugs.otrs.org/show_bug.cgi?id=977

I made all the necessary changes but I cannot still receive the agent notification e-mail.

I would like to be sure if the bug 977 is fixed in release 2.3.3.

Thanks in advance,

Aysel