Hello,

I am running OTRS 3.0 on Windows platform. In the documentation is says that on the agent login page, there are icons that show the amount of locked tickets and allow direct access to them, links to create a new phone/e-mail ticket. I don’t see these icons. I can see only for locked tickets. Is this configurable?

As per the documentation I should see

But on actual system I see only

GoodWills

Parag Bhalerao

Work     215-494-2709

Call         267-210-5949

Email     parag.bhalerao@cybertech.com