25 Jun
2004
25 Jun
'04
7:31 a.m.
On Wednesday, June 23, 2004 5:01 PM
Chris Ridd
Folks here hate using a web interface to send email, so having a way to update the call without using the web interface would be greatly appreciated :-)
This is not the designed way to work with(in) OTRS as being a web application. Although simple ticket handling were possible with a combination of PostMaster filter modules and/or Procmail or your SMTP server's configuration, we do not recommend ticket handling via email due to security considerations. With kind regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388