Hi Mark, On Sat, Jan 25, 2003 at 03:00:20PM -0500, L. Mark Stone wrote:
One thing fixed :-) one more problem :-(
I ran the POP3 script manually, and it worked; I could see the two test emails I previously sent in the OTRS Argent queue. So far, so good.
I ran Cron.sh, and it worked OK. Or, at least running crontab -u otrs -l showed all the cron jobs (some commented out).
But when logged in with my regular user account, OTRS never seemed to run the POP3 script anymore. I logged out of my regular user account, logged in as otrs user, and went out to do some grocery shopping, put gas in the Passat, check the tire pressures, etc. When I came home, I logged out of the otrs user account, logged in to my regular user account and then tried to use the browser to run OTRS as I had before successfully.
OTRS now unfortunately crashes with an error 500 Internal Server Error, sometimes on the login screen, sometimes when I enter login information.
/var/log/httpd/error_log shows: [Sat Jan 25 14:51:39 2003] [error] Invalid argument at ../..//Kernel/System/AuthSession/IPC.pm line 66.
and Line 66 of IPC.pm = $Self->{Key} = shmget($Self->{IPCKey}, $Self->GetSHMDataSize(), 0777 | 0001000) || die $!;
I'm guessing some of the scripts did run while I was out and logged in as otrs, but what happened I do not know how to find out.
What should I do to trouble shoot this for you?
At first, you can see what script was running (via cron) in /var/log/messages. Check if bin/PostMasterPOP3.pl is running every 10 minutes. To change the OTRS cronjobs see "var/cron/" and use bin/Cron.sh for reload. The second, (Kernel/System/AuthSession/IPC.pm) is for the http session management and is independent from bin/PostMasterPOP3.pl. It would be nice if you can reproduce this "IPC - Invalid argument at" problem and create a new bug entry (http://bugs.otrs.org/). Thanks! Anyway, a workaround for "IPC - Invalid argument at" is to us a different session backend module. e. g. : Kernel/Config.pm [...] $Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; [...] For the database backend.
Thanks, Mark
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 5:48pm up 95 days, 20:24, 6 users, load average: 0.12, 0.10, 0.14