Hi
There could be a problem with following line.
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ldap.lookup';
Please check the UserDN may be you have to specity the yourdomain_name\ldap..lookup.
Thanks
Vishal
--- On Mon, 19/1/09, otrs-request@otrs.org wrote:
From: otrs-request@otrs.org
Subject: otrs Digest, Vol 4, Issue 44
To: otrs@otrs.org
Date: Monday, 19 January, 2009, 3:32 PM
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Today's Topics:
1. OTRS and Active Directory (Wayne Scott)
2. Re: OTRS and Active Directory (Steven Carr)
3. Re: Queues' visibility to customers (Yasir M. Arsanukaev)
4. Re: OTRS and Active Directory (Steven Carr)
5. Re: Change queue without being owner (Lars J?rgensen)
6. Config Item and Location functionalities with ITSM 1.2.2.
(Aysel Pamuk)
----------------------------------------------------------------------
Message: 1
Date: Mon, 19 Jan 2009 16:35:49 +1100
From: "Wayne Scott"
Subject: [otrs] OTRS and Active Directory
To:
Message-ID:
<225208CD50F5244A9612714639A719B4038E84E3@mel-mail.arrb.com.au>
Content-Type: text/plain; charset="us-ascii"
I've put more time into this than I can afford - but I'm trying hard to
keep opensource alive in our workplace, so I'll ask here.
We have:
A WIN2K Domain controller at 192.168.1.10
A Debian (Lenny) box with a clean install of OTRS 2.3.3 (installed from
source, not a prepacked deb file)
The debian box is joined to the domain, which we'll call
"company.com.au"
Nothing I do will permit me to get customers authenticating via the AD.
The relevant parts of the Config.pm:
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'192.168.1.10';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=company,dc=com,dc=au';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'ldap.lookup';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'password';
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '192.168.1.10',
BaseDN => 'DC=company,DC=com,DC=au',
SSCOPE => 'sub',
UserDN =>'ldap.lookup',
UserPw => 'password',
},
CustomerKey => 'uid',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1,
1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1,
'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var' ],
],
};
The error I'm currently getting:
Jan 19 16:20:03 ithlp OTRS-GenericAgent-03[7967]:
[Error][Kernel::System::CustomerUser::LDAP::new][Line:144]: First bind
failed! 80090308: LdapErr: DSID-0C09030B, comment: AcceptSecurityContext
error, data 525, v893
Any ideas?
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