Re: [otrs] Email from external agent noted as Agent, how?

On 2/18/09 12:23 AM, "Boyan Tabakov" wrote:

If the email is a followup of an existing ticket, try setting the X-OTRS-FollowUp-SenderType instead.

Thank you, that does work better. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com