Luc,
Try using Zoom to Ticket details à Additional ITSM Fields
and change the field “Title”.
Regards,
David
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luc Van den Abeele
Sent: Thursday, June 30, 2011
10:05 AM
To: '
Subject: [otrs] change title of a
ticket
Hi
Is
there an easy way to change the title of a ticket. Now the title of the
ticket is the subject of the mail but for finding back some tickets is a
certain queue we want to change the title of the ticket (when the sender of the
original ticket didn’t use the correct subject). This is after the
ticket is created. So not when the ticket enters the system.
Regards,
Luc