Re: [otrs] Phone View: Queues are incorrect

Hi Alan, On Sat, Jun 21, 2003 at 01:44:08AM -0400, Alan Murrell wrote:

I have setup the following queues:

netadmin-raw sysadmin-raw helpdesk-raw billing-raw

However, when I go into the "Phone View", for when I wish to enter a ticket for someone who calls in with a problem, for example, these are thee queues that are available to place the ticket into:

Queue: Junk Queue: billing-raw

and that is it. None of the other queues are in there, and these ones are pointing to the wrong ones.

Any ideas as to what could be going on here? I am thining that possibly the database ID's are messed up, but wanted to see if it could be anything else first before I try monkeying around with the

You have two differnt types of the queue selection. SystemAddress (default) and Queue. Add the following to Kernel/Config.pm and you will have a queue selection (not a system address selection). [...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = '<Queue>'; [...] For more see Kernel/Config/Defaults.pm

Alan Murrell

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.