Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

13 Mar 2013

      Hello, as per our research, it was certified but according to information
directly from Pink Elephant the certification expired and from OTRS they
informed to us that there was no interest on renewing it.

Check link below

http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285

Off course that doesn't mean OTRS is or will not continue being as good as
it has been, just there was no renewal process of the certification.

Best Regards.

2013/3/13 Leonardo Certuche 
...
Hello,
Take a look at this link:
http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there
you'll find only *OTRS::ITSM 2.0*
On 13 March 2013 06:53, Jignesh Kakka (jkakka)  wrote:
...
AS per documents , I only see OTRS ITSM as ITIL Compliant. ****
** **
Is OTRS Helpdesk 3.1.7 also ITIL compliant ?****
** **
** **
Thanks,****
JIgnesh****
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