I've just made the long trek from version 3.3.6 to 6.0.15. I love the new version's GUI improvements and much of the new functionality, not all of which I've figured out yet! In particular the Customer / CustomerUser relationship is giving me trouble. I think I understand it (that CustomerID is a "company" or "group" of CustomerUsers). Since we don't need that functionality, (we are "B2C", not "B2B") I have: * CustomerCompanySupport => 0, in my Config.pm. In 3.3 when a new/potential customer emailed into our main "info" queue, we would: * copy the customer's email address * select "Customer" from the menu * Paste the email into both the "CustomerID" and "CustomerUser" input fields This worked as expected; all the customer's tickets could be found searching by email. However, now in the "People-Customer" menu popup we can only paste the new email address into Customer User; the CustomerID field is disabled and since the pasted email is new, no Customer ID is available. My Question: Is there a way to avoid manually creating a CustomerID / CustomerUser pair for each new client? I'm fairly sure I'm missing something obvious, but I've spend the last 3 days searching docs, playing with Config.pm, examining the data in ticket & customer_user tables, etc., and I have failed to get it to work as desired. I look forward to any help you can give! Thank you in advance, MikeM