Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a “normal” size.
The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours.
For every ticket ( with out attach) the system creates 3 files :
- file-1 - file-1.content_type - plain.txt
for every attach the system adds 1 content_type file more and the attach.
The text in the content type files is:
Text/plain; charset = cp1252 or us-ascii
Do you know how to reduce the number of files ?
On 06.07.10 22:53, Nils Leideck - ITSM wrote:
There is no out-of-the-box option to reduce the number of files.
or at least amount of data. I compressed all the plain.txt some time ago although it resulted to showing them as attachments. It would be nice if OTRS could (de)compress those files.
But I wonder why you backup everything in every backup run. Wouldn’t it make sense to use an incremental or differential backup method with that amount of data?
well, we do know that thing like incremental backup exists. However once in a while we all need to do full backup and the more data we have, the longer it takes. -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Windows found: (R)emove, (E)rase, (D)elete