Dear all,<br>
<br>
<br>
I have 2 problems in otrs that i need to solve..<br>
<br>
1. i want to generate statistical reports about the number of tickets : (closed, opened, pending) per each agent?!<br>
<br>
2. i want to generate statistical reports about the number of tickets per customer group and my customer groups are on ldap?!<br>
<br>
<br>
can please any body help?!<br>
<br>
regards,<br>
Abdelrahman<br>