Hi Munawar,

First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile).

If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can find this according to the value of $Self->{'LogModule::LogFile'}, that could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ...

By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be activated if you want to receive notifications.

Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have sendmil binary or check on your MTA logs.

Best regards.

Laurent

Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit : 
My OTRS doesn’t send email notifications to agents. Is there any way I can
check in the linux to trouble shoot the problem. Some log or some thng like
this  

No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007
11:16 PM
 


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