Hi there,
I’m having a problem with our system (2.1.7) in that
when a new ticket gets issued by a customer, I don’t receive a
notification email. I have the boxed ticked in the user management
console that should make me receive a mail, but I don’t. I receive
mails if a ticket is altered, and also an admin notification mail will reach me
no problem. It’s only when a new ticket gets issued that I’m
not receiving mail, and that’s the most important mail of all!
Any suggestions would be great, thanks.
-Emily
Kind Regards,
Emily Flynn
IT Assistant
Allied Pension
Trustees
Apex Business Centre,
Blackthorn Road,
Sandyford,
Tel:
+353 1 206 3010
Fax:
+353 1 206 3017
Mob:
087 777 8391