Re[3]: [otrs] Outlook HTML, was Extra unsuspected "0xa" (LF?) character in attachements...

On Thu, 18 Mar 2004 08:15:59 +0100 (W. Europe Standard Time) Roland wrote:

On Wed, 17 Mar 2004 21:31:30 +0100 Robert Kehl wrote:

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On Wednesday, March 17, 2004 5:00 PM Roland wrote:

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I needed to change my articel storage to 'Kernel::System::Ticket::ArticleStorageFS' mode. This is working so far, but when I am retrieving the attachements I always get an additional LF character "0x0a" in front of the attachement which renders them invalid. I tested this for *.jpg as well as for *.zip.

Please note that you cannot simply read the file directly from your harddisk, it's not meant that way. Instead, retrieve the file via OTRS, this should work ok.

Thank you for answering, ... but I did exactly this one. Within the zoomed view (from inside IE) I am clicking the download link (which is something like: Download: picture.jpg in the status bar) then I save this file to my local hard disk, and this file contains the prepended LF character. The same happens if I open the jpg, which starts another browser window telling me that the picture cannot be displayed (by showing a small rectangle with red filling).

Surprise, surprise! The error automagically disappeared. Today my downloaded attachements (from within the OTRS UI) don't have the prepended LF any more. What I did in between: I restarted my server. Might this be the reason? However.... Another question is popping up. (Forgive me if this is already a FAQ but I did not find it yet.) I cannot properly view MS Outlook generated HTML mails that have embedded pictures. They have a src attribute something like: src="cid:image001.jpg@87654321.12345678" (numbers invented by me) Is there a chance to view them somehow? regards, Roland