Hello,

I would like to send e-mail notification. My scenario is like this:

First response time : 10mins

Update time : 15 minutes

Solution time : 40 minutes

If no response is sent, escalation e-mail should be sent as soon as first response time exceeds. In this scenario, 10mins later, an e-mail should be sent.

Noone replied or updated and  time passed 16 mins, that means update time  exceeded. Another escalation massage should be sent.

After 41 minutes, noone did nothing,  new escalation message should be sent.

In my system, only one escalation message is sent. How can I manage to send e-mail for each escalation.

Regards,

Aysel Pamuk