Message

Hi Hans,

thanks for this idea, that is great and help at all who have external email addresses.

Is there possibility also do this in exchange network with internal email addresses, who do not have smtp address?

Thanks

Regards

Marek

-----Original Message-----
From: Hans Bakker [mailto:h.bakker@a-net.nl]
Sent: Wednesday, August 20, 2003 9:48 AM
To: otrs@otrs.org
Subject: RE: [otrs] Ticket from Email automatically assigned

Hi Marek,

If you make the login name of the customer his e-mail address the e-mail will automatically assigned to this customeruser. If you want more users belonging to the same customer you can use the 'customerID' field to link them together.

Hans Bakker,
A-NeT Internet Services bv. (http://www.a-net.nl)
OTRS ondersteuning in het Nederlands.
http://otrs.nl