Martin, One thing fixed :-) one more problem :-( I ran the POP3 script manually, and it worked; I could see the two test emails I previously sent in the OTRS Argent queue. So far, so good. I ran Cron.sh, and it worked OK. Or, at least running crontab -u otrs -l showed all the cron jobs (some commented out). But when logged in with my regular user account, OTRS never seemed to run the POP3 script anymore. I logged out of my regular user account, logged in as otrs user, and went out to do some grocery shopping, put gas in the Passat, check the tire pressures, etc. When I came home, I logged out of the otrs user account, logged in to my regular user account and then tried to use the browser to run OTRS as I had before successfully. OTRS now unfortunately crashes with an error 500 Internal Server Error, sometimes on the login screen, sometimes when I enter login information. /var/log/httpd/error_log shows: [Sat Jan 25 14:51:39 2003] [error] Invalid argument at ../..//Kernel/System/AuthSession/IPC.pm line 66. and Line 66 of IPC.pm = $Self->{Key} = shmget($Self->{IPCKey}, $Self->GetSHMDataSize(), 0777 | 0001000) || die $!; I'm guessing some of the scripts did run while I was out and logged in as otrs, but what happened I do not know how to find out. What should I do to trouble shoot this for you? Thanks, Mark On Fri, 2003-01-24 at 09:47, Martin Edenhofer wrote:
Hi Mark,
On Thu, Jan 23, 2003 at 06:20:19PM -0500, L. Mark Stone wrote:
3. I customized OTRS via the Root account by adding an Argent queue, a new OTRS user, a POP3 account (trouble@argenttrading.com), and also a few Salutations, Signatures and auto-response messages. [...] But, now I have two problems:
First, OTRS doesn't seem to have gone and collected the test message.
There is a program (bin/PostMasterPOP3.pl) which fetch all emails of the OTRS POP3 accounts.
This program need to be executed (e. g. via cron / bin/Cron.sh or otrs-rc script).
To debug if PostMasterPOP3.pl is working correctly execute PostMasterPOP3.pl as otrs user then you can see what's going wrong.
Second, when I log in to OTRS as the new user I created, the Argent queue doesn't appear on the front page. It's not clear to me if I need to somehow "attach" the Argent queue to the new user. Or something else perhaps!
This is ok. The queue appears just if a open ticket is in there (front page -=> QueueView).
Mark
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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A Message From... L. Mark Stone http://www.lmstone.com