Hi

 

I want to give the customer just one queue to add tickets to - 'Support'. So this queue is the only one with 'Users' role attached to it

 

I then have sub-queues that the Agents will assign this to such as Hardware and Software.

 

However, if I do this, when the User (customer) tries to look at the ticket it says they have no permission.

Is this possible? If so, what do I need to do?

 

Thanks

Neil