[otrs] automatic answer on change to status "pending auto close +/-"

Hello All, has somebody an Idea how to enable an automatic answer to Users when their ticket status changes to "pending auto close +/-"? If you have an Idea I would be pleased to hear from you. kind regards from Zurich Andrej _____________________________________________________________________ Der WEB.DE SmartSurfer hilft bis zu 70% Ihrer Onlinekosten zu sparen! http://smartsurfer.web.de/?mc=100071&distributionid=000000000066