Re: [otrs] ticket id in the body

3 Jul 2004


      On Thursday, July 01, 2004 9:57 AM
Daniel Balan  wrote:
...
Is there a way to put the ticket id also in the body ?
available options:
 to get the first 20 character of the subject
 to get the first 5 lines of the email
 to get the from line of the email
 to get the realname of the sender (if given)
 to get the ticket number of the ticket
 to get the ticket id of the ticket

hth,

Robert Kehl

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