Customer update time would be the create_time of an article attached to the ticket. Dynamic Field Value can be obtained through API or for more information: http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p77686 On Wed, May 22, 2013 at 8:58 AM, KalyanaChakravarthy MP < KalyanachaKravarthy.MP@cybertech.com> wrote:
Hi ,****
**1. **How to find the customer update time. Any Ticket agent update time that is change time of ticket . same way customer also updated ticket is change time or any option there Column in database. ****
**2. **Specify ticket dynamic value where store in database in ticket table not having, how to linking dynamic field values in tickets . any ticket number base how to find out dynamic value.****
** **
Please anybody help me****
** **
Thank you****
*Regards,*
*Kalyana chakravarthy M .P,*
*Sr software Engineer.*
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs