Hi Guys, OTRS is much simpler, easier to use than many other commercial and open-source support icket systems we've looked at. Looking forward to improved features in the next release. One feature suggestion, when a note is added to a case, the note is displayed as either a thread in the message view, or by title in the history. In certain environments, notes can play a critical part in how cases are concluded. It would be better to display the existence of a note in a more prominant way. If a support staff member re-opens a case or a follow up is received, The notes should be the first thing this person reviews. Perhaps an icon, presence in the right hand summary or something like that. Just to ensure that a note is not overlooked. I can probably hack something in to the release we have (1.0.1), but was wondering if something similar might already be slated for a future release? And the best way to go about it? Best Regards, Paul Trebilco